I helped organize WordCamp Lancaster 2017. I was a rookie and had not worked on a WordCamp before. As soon as I had agreed to join the organizing team, I went searching for a post like this and didn’t find many. There are a few good ones about organizing a WordCamp in a city that has never hosted a WordCamp before, but that’s not my experience. WordCamp Lancaster 2017 was the conference’s fourth year, and it was a huge success. Here are my thoughts.
Why Organize Events?
My code-writing brain loves iteration, and there is a special place in my heart for an annual celebration. I am proud to be leveling-up each year as a member of the Lititz Craft Beer Fest organizing team. Also, I had known that I wasn’t going to be in town to volunteer at Lancaster Roots and Blues 2017, a local music festival, which I had helped each of its previous years.
Why This Was Scary
When I first joined the beer festival team, my value to the group was being the only person in the room who could build and launch a website. This is an entry-level skill among WordCamp organizers. I knew that I would have to be useful in other capacities to help the event succeed.
I Respect The Hell Out Of WordPress People
WordPress events bring out the best version of me, because I love everyone I meet and want to return the kindness I receive. I have never felt so welcomed and appreciated by any group outside of my family. The challenges are enriching, and the conduct is world-class. I started writing notes for this post before the event even happened because I knew I would loathe publishing something that didn’t have every morsel of value I could offer.
I asked some folks who had already organized WordCamps if they had any advice for a newbie, and I received some great guidance from my pal Liam at the December Philly Burbs Meetup.
“Volunteer, volunteer, and volunteer to volunteer. After you’ve volunteered and enjoyed it, think about organizing.”
–Liam Dempsey, probably
I sought this advice one week after WordCamp US 2016 where I told Rami & Dustin that I would accept their invitation to co-organize and before I had ever volunteered at a WordCamp. Oops.
My Amazing Team
I am so grateful to have been a teammate with and to have learned from…
- Rami Abraham (our lead organizer)
- Dustin Leer
- Lauren Pittenger
- Andrew Adcock
- Jonathan Ober
- Charlie Reisinger
- Ruth Skutt (our lead volunteer)
Things That Will Absolutely Happen
You will spend hours each week for a couple months preparing for the conference. When Rami asked me to join the team in November, he told me that it would require about 5 hours a week beginning the moment I said yes until the conference happened. He was right. Most of our team took at least a half day off of work on Friday to procure local goods (drinks & snacks) and services (badge printing) and prepare the venue before the speaker dinner began at 6pm.
You will run out of time. This is an event with a fixed date, after all.
You never get to a point with organizing a conference where everything is done. You just run out of time and then the conference happens.
— Rami Abraham (@ramiabraham) February 22, 2017
Wisdom from our leader. As the days and hours counted down to the conference, the number of things that needed our attention only increased. There is this ramp up to any event where the time you have to make decisions decreases while the importance of those decisions increases. At some point, it’s too late to plan, deliberate, or place an order that requires shipping. The decreased amount of time helps you handle more things, but it’s only human to feel like you’re totally winging it because you didn’t spend as much time on decisions right before the event as you did scheduling tweets two months ago. Also, you are winging it.
You will rely greatly on your veteran team members. I was able to help answer a lot of, “how did that happen last year” questions by simply being an attendee, but my experienced co-organizers steered this ship. Rami, Dustin, and Lauren returned after organizing previous years, and Andrew brought his experience in organizing WordCamp Baltimore. Major items were essentially complete on day one because of these veterans. We didn’t have to design a budget, and essentials like our venue and caterers were redialed. I will never forget a moment in January when I was tasked with trying to solicit as many speaker applications as possible. I asked how many would be enough, and Rami said, “We’re going to have a couple speakers drop out. It happens, people’s lives change, and we’ll need back-ups.” Exactly two speakers canceled on us after we had announced our schedule, and we fell back on those other applicants to fill the slots.
You will be surprised by the lack of control you get over your wordcamp.org website. Only Twenty* themes and no child themes. No plugins menu. There are some cool tools, like a Remote CSS plugin (that allows you to include a stylesheet from a Github repo) and JetPack. I understand the need for heightened security on wordcamp.org, but it’s hard to get excited about designing a site without being able to edit templates via a child theme. (And that’s a strange feeling to have while running a web development conference.)
<fan-fiction>This is by design. WordCamps used to have total freedom over their sites, but no WordCamps actually happened then because the organizing teams were never ready to launch their websites.</fan-fiction>
You will need to quickly solve logistical challenges and communicate news to your speakers, volunteers, and attendees.
- Our venue’s wifi was not password-protected and had the same name as the building. Even so, I was asked 3 or 4 times what the wifi situation was before I wrote a note at the bottom of our job board and Lauren wrote a tweet.
- We had no plans to include a Happiness Bar at our event, which is a help desk anyone can sit at and offer free WordPress help. A few friends asked me after opening remarks if we had one, and I told them no. Less than 10 minutes later, I found two fellow organizers arranging tables and chairs in the hallway between our two session rooms and hanging a hand-lettered sign. This move enriched our event during moments like this:
— WordCamp Lancaster (@WordCampLanc) March 4, 2017
- Our schedule was supposed to include an afternoon break, but it was published without one. We decided to modify the online schedule by 15 minutes, scribble over times on the schedules posted outside our rooms, and announce the changes during the next break between sessions. Sounds terrible. It wasn’t.
- We made a dinner reservation for organizers, speakers, and volunteers, but forgot to invite anyone. Here is a great photo of Charlie and I learning how to use our team’s MailChimp account to send those invites at 8:30am.
Attendees will be oblivious (and that’s OK)
- Attendees will not have read the blog posts you have published on your camp’s website. (And that’s OK. They’ll still show up at the right place and have a great time.)
- Attendees will buy tickets the night before the event and the morning of the event. (And that’s OK. I was one of those attendees at WordCamp US 2016.)
- Attendees won’t care if they buy tickets too late to get printed badges. (And that’s OK. You will prepare blank badges.)
- Attendees won’t understand what a Happiness Bar is. (And that’s OK. They’ll go from zero to using it in seconds.)
Your team will receive critical questions from attendees hours before the event. I anticipated this, but these two questions really struck me as something I would have tried to figure out much earlier.
- 9:30pm: Is it too late to change the personal details attached to this ticket? How?
- Answer: Absolutely not, just click the link in the confirmation email again and change the values in the text boxes. This person will not have a printed badge waiting for them, but we will have blanks and permanent markers at registration.
- 11:00pm: Does the venue have a wheelchair available?
- Answer: I will not know until shortly after 7am when we return to the venue. (The venue did have a wheelchair, and I replied after I placed said wheelchair in the vestibule. It was utilized.)
Everyone will get upset if you run out of coffee. Attendees will wither. Speakers will loathe its absence during their talks. I do not drink coffee, but I so badly wanted there to be coffee during the few hours we had none.
You will very likely not attend sessions unless you are the MC or videographer of the room. Did you know that every session is videotaped and archived on WordPress.tv? You have to make that happen, too. The hardware is owned by the
foundation public-benefit corporation, shared, and shipped from WordCamp to WordCamp. So, you can watch the sessions later online after you upload them. Here are the sessions we have uploaded so far!
You will be exhausted. Cherish the moments that you find yourself with a few calm moments to recharge. I slept on the floor of our speaker green room for almost 20 consecutive midday minutes.
Corkscrews will remain elusive. If you serve alcohol at your after party (instead of hiring bartenders to serve drinks) you will forget to bring a corkscrew for the wine. I was unsure about how our party would operate without hiring a bartender. Upon arrival, I learned that the venue required us to supervise the alcohol, so we turned into bartenders. I loved it. We got tons of feedback from attendees while slinging beers and cupcakes.
This community will surprise you. Speakers and volunteers, who donate their time to be part of WordCamps, will deliver tremendous value to your attendees. I saw Davis Shaver, Shayna Diamond, Jason Coleman, and Sal Ferrarello each sit behind our Happiness Bar in addition to preparing and giving talks. Our lead volunteer, Ruth Skutt, did way more than wrangle volunteers, and she was a big part of why our teardown and cleanup of the venue and setup of the after party happened quickly. Volunteer Kevin Cristiano needed to do some midday computing and decided to sit at our registration table long after we had dismissed volunteers and soft-closed registration.
Where I Was Able To Add The Most Value
Knowing My City
You can provide a lot of comfort and reduce travel anxiety by providing advice to those who are coming from out of town. I identified the closest craft beer bottle shops to the train station for a speaker who was traveling from NYC. I was able to ask my Facebook friends which bars have karaoke on Saturday nights because WordPressers love some karaoke. I recommended restaurants to multiple groups of people.
The pages and posts on your WordCamp website will benefit camps in the future because the old sites stay online. I was able to look back at all our previous sites (2016, 2015, & 2014) to glean clues as to what type of content we should publish. I simply iterated on the travel info and venue pages that were published by my predecessors. I wrote two posts that should benefit future events: the best (also: all) hotels in the city, and what to do Friday night for those arriving the day before.
Another organizer was stressed because a potential party place was unresponsive to our emails. I have a few casual relationships to the business because I was once in a band that played at the venue, so I offered to bridge the gap in our communication. I didn’t need to work any of those contacts, however. We knew the name of the event coordinator, and it was obvious to me that the likelihood of misspelling this person’s name was high because my name is Corey. Facebook’s Find Friends feature has an Employer box, and after I put the venue’s name into the search, the person we needed to talk to appeared. I sent them a private message, and since Facebook allows people who aren’t friends to exchange private messages, we had a short conversation at 10pm on a Friday before a quote was delivered the next morning to my fellow organizer. The front desk at this venue had given us an email address that misspelled their event coordinator’s first name. Facebook is a phone that doesn’t require that you know anyone’s name or number.
I didn’t design our logo. I wish I could take credit for it, because it is awesome and I have huge respect for monochromatic marks. Dustin designed it. (He designed our wapuus, too!) I did, however, use our logo in graphics that announced our venue and after party venue. I also created the signage that we hung at the venue to identify and post schedules outside the rooms.
So much of event planning is diligent communication. Whether a sponsor had failed to provide a mailing address that was required for us to issue an invoice, or an attendee had asked a question I had already answered twice, each missive that I handled and archived was one less context-switch that one (or more!) of my teammates would experience. One of the largest time sinks for my executive on the beer festival is dealing with the beer distributors from which we source all the kegs. In more than one of our weekly videoconferences, Rami had asked us to drop into the email account and handle any items that we could. Responding to emails lead to me learning how to wrangle and invoice sponsors, a perfect example of how answering emails isn’t just answering emails.
I don’t think I am very good at writing tweets, but I keep hearing otherwise. While my personal twitter feed is not very interesting, the branded accounts I operate seem to delight. I wrote some tweets for @WordCampLanc, but the account is run by several organizers. If you can be a cheerleader on twitter, you can create a buzz for anything, especially a WordCamp. This doesn’t translate over to the beer festival so much because craft beer people don’t use twitter as much as the WordPresserati. I have simultaneously published a companion piece containing some tips for marketing an event on Twitter that contains a bunch of WordCamp and beer festival tweets as examples.
Our volunteer photographer, Doug Stuart, had the great idea to share the photos he captured with me in near real-time. I created a Dropbox folder for him at 7:55am, and he periodically filled it with photos so that I could use them in tweets throughout the day. It worked swimmingly, and I am definitely going to try to bring this concept to the beer festival. (Doug took every photo in this post.)
I will be forever grateful for the opportunity to contribute to this awesome event, and I know I am a stronger person for having done so. I hope this post helps anyone who was in my position just a few months ago and is wondering what kind of challenge they have just accepted.
“The biggest challenge after success is shutting up about it.”