Mitel 5000 Phone Administration Notes

This is the Mitel 5340 phone for which these instructions were written

The company where I work migrated to a new phone provider, and I am publishing the notes I’ve taken over the last few years before I delete them. Most of these instructions begin inside the Mitel Administration & Diagnostics software.

How to reset a voicemail box password when someone forgets their password

  1. Go to Voice Processor > Devices > Mailboxes, and choose the mailbox to which you need access.
  2. In the right pane, find Passcode.
  3. Right click the hashes and choose Edit Passcode.

How to check another mailbox’ voicemail

  1. Dial 2501
  2. Press **
  3. Enter the mailbox number
  4. Enter the mailbox password
  5. Press #

How to change the email address where voicemails are sent as attachments

  1. Go to Voice Processor > Devices > Mailboxes.
  2. Expand the extension of interest and click Email Synchronization.
  3. Change the Email Address for Voice Messages setting.

Note the Email Client Message Format setting that allows MP3 or WAV.

How to access the admin voicemail box

  1. Dial 2500 to reach the voicemail system
  2. Press *
  3. Enter the mailbox number (1999 in our case) and password (also 1999 in our case)

How to add an extension/phone to a hunt group

  1. Go to System > Devices and Feature Codes > Hunt Groups.
  2. Expand the group extension, and double click Members.
  3. Right click in the right hand pane and choose Add to List…

How to add a recording to the main announcement played for all callers

  1. Go to Voice Processor > Devices > Applications.
  2. Choose the application that corresponds with our main day and night announcements. (in our case these were 2505 for day and 2506 for night)
  3. Click on Day Greetings.
  4. Right click in white space in the right pane and choose Add to Day Greetings List…
  5. Follow the prompt to add a recording to the list.
  6. Drag the recording to set the order in which the recordings will play.

How to change the length of time a caller is left on hold in a hunt group before an announcement is made or a transfer is made to another extension

  1. Go to System > Devices and Feature Codes > Hunt Groups.
  2. Expand the group extension, and click Timers.
  3. The Announcement setting is the length from beginning of call to when the announcement is delivered.
  4. The Recall setting is the length from beginning of call to when a call to an extension is made.

How to change the name of the human using an extension

Go to System > Devices and feature codes > Phones

How to forward all your calls to an external number

  1. Press the special key, which is the X inside a circle to the right of the blue call history button.
  2. Enter the feature code 355
  3. Enter the number to which calls should be forwarded, including any external line prefix (8 in our case)

How to hear or change a greeting

  1. Dial 2500 to reach the voicemail application
  2. Press *
  3. Enter the admin mailbox number (1999 in our case)
  4. Enter the password then # (also 1999 in our case)
  5. Choose hidden option 9, then 3, then 1 to change (or 2 to listen)
  6. Enter the recording number given to you (example 023) then #
  7. Record your message and listen to the instructions carefully to save your recording